Complete feature reference
Every department.
One ledger.
52 capabilities across eight departments — built in, connected, and writing to one set of books.
capabilities
departments
permissions
portals
01 — Front Office
From inquiry to checkout, nothing slips.
The reservation desk is where a hotel wins or loses its day. Pegasus models the full lifecycle honestly — including the messy parts like walk-ins, no-shows, and group bookings with one payer.
Full Reservation Lifecycle
Inquiry, confirmation, in-house, checkout — with cancellations and no-shows handled as first-class states, not deleted rows. Every transition is logged with who did it and when.
Timeline Calendar
Every room on one scrollable timeline — who's in, who's arriving, what's blocked for maintenance. Spot gaps, move bookings, and block rooms with a right-click.
Overnight & Day-Use Bookings
Sell the same rooms twice a day where your market supports it. Day-use bookings carry their own rates and never collide with overnight stays.
Group Reservations & Shared Wallet
One lead guest, one wallet, many rooms. Collect a single payment, route it to each room's folio as clean double-entry transfers, and settle the whole group at once at checkout.
Deposits & Confirmation Rules
Set your own minimum deposit policy. Pegasus computes it server-side, blocks confirmation until it's met, and auto-confirms a booking the moment enough money arrives.
Check-in & Checkout Gates
Check-in warns when the deposit is short (with a manager override); checkout is hard-blocked while a single kobo is outstanding. The folio balances or the guest doesn't leave.
Stay Extensions & Room Moves
Extend a stay, change the room, change the rate — each posts a fresh ledger entry instead of silently rewriting the original charge.
Cancellation Policies & No-Show Processing
Penalty windows applied automatically on cancellation. Stale inquiries expire on their own; confirmed no-shows are settled by night audit — penalty posted, residual routed to the city ledger or a refund.
Night Audit
One nightly pass closes the business day: no-shows processed, folios settled, the day's numbers frozen for reporting. The morning report is ready before the morning.
Booking Sources & Rate Plans
Track where business comes from — walk-in, phone, corporate, OTA — and maintain multiple rates per room type: standard, weekend, corporate, day-use. Rates are snapshotted at booking, so later changes never rewrite old folios.
02 — Housekeeping & Maintenance
Every room's state, at a glance.
The gap between “checked out” and “ready to sell” is where arrival-day chaos lives. Pegasus keeps the front desk and housekeeping looking at the same board.
Housekeeping Board
A live board of every room — clean, dirty, in progress — that updates the moment a guest checks out. Housekeeping staff get their own login and their own view.
Automatic Status Flow
Checkout marks the room dirty automatically. No radio calls, no lists on paper — the board is the truth, and reception sees it in real time.
Room Blocks
Take a room out of sale for repairs or deep cleaning with a dated block. Blocked rooms disappear from availability until the block lifts — they can't be booked by mistake.
Maintenance Log
Report a fault, assign it, resolve it — with out-of-order rooms tracked from the same module. The leaking AC in B203 stops being folklore and becomes a ticket.
03 — Restaurant & Bar
A real POS, wired into the hotel.
Your restaurant and bar aren't a side business — they're profit centres that share guests with the front desk. Pegasus gives each outlet a full POS that writes to the same books.
Multi-Outlet POS
Restaurant, bar, café, pool — each outlet gets its own menu, its own order numbers, and its own sales figures. Staff switch outlets in one tap.
Menu Management
Categories, items, prices, and availability managed per outlet. Menu price changes never rewrite past orders — every order keeps a snapshot of what was sold at what price.
Order Lifecycle
Open, served, partially paid, paid — with quick-service and fine-dining tab flows both supported. Items stay editable until money changes hands.
Charge to Room
“Put it on my room” becomes a double-entry posting to the guest's folio — only for in-house guests on a linked reservation, so charges can never land on the wrong bill.
Flexible Tenders
Cash, bank transfer, Moniepoint, cheque — plus your own POS terminals and banks as custom channels. Split payments across tenders on one order.
Voids & Refunds Under Control
Voids only before payment; refunds only with a reason, an audit trail, and the original payment identified — so a refund can never quietly credit the wrong account.
Discounts With a Paper Trail
Per-order and per-item discounts recorded as explicit ledger lines — never silent price edits. You can always answer “who gave that discount, and why?”
Sales Dashboard
Today's revenue, top items, breakdown by tender and order type — per outlet, per day, per date range. Thermal receipts print from the browser.
04 — Inventory & Procurement
Stock that counts itself.
Shrinkage thrives on manual counts. Pegasus ties the storeroom to the POS, so what's sold and what's consumed reconcile automatically.
Items, Stores & Batches
Stock items across multiple locations — main store, kitchen, bar — with batch tracking and vendor records. One catalogue, every store.
Depletion on Sale
Sell a bottle at the bar and stock drops by one, instantly. Remove the item from the order and it goes back. The bar manager's count finally matches the sales report.
Transfers & Movements
Move stock between stores with a recorded transfer — who sent it, who received it, when. Every unit's history is a query, not an argument.
Vendors & Purchasing
Vendor records and accounts-payable invoices in the same system, so what you owe suppliers sits next to what you bought from them.
Excel Import
Bring your existing stock list in from a spreadsheet — no retyping hundreds of items to get started.
05 — Finance & Accounting
The back office other systems don't have.
This is where Pegasus stops being a PMS and becomes an ERP. Real ledgers, real statements — produced from the same entries the front desk and POS write all day.
Cash Book
Every real payment in or out — hotel, restaurant, corporate, refunds — in one view, filtered by tender, day, or shift. Accruals and internal transfers stay out, so cash means cash.
Shift Reconciliation
Every payment is attributed to a named, open shift. At handover the drawer is counted against the ledger — expected vs actual, variance recorded against the person who held the drawer.
Cash Accounts & Vault Movements
Front desk float, safe, and bank accounts as separate cash accounts, with recorded movements between them. Cash to the safe is a signed transfer, not a verbal agreement.
Guest Deposits & Refunds
Deposits held and drawn down against folios; refunds flow through a pending → authorised → processed pipeline, so money leaves only with approval.
City Ledger
Balances that leave with the guest — no-show penalties, direct billing — become tracked receivables with an account, an invoice, and a payment history.
Corporate Accounts
Companies and government clients get credit accounts with invoices, payments, statements, and suspension controls. Aging buckets show exactly who owes what, and for how long.
Accounts Payable
Supplier invoices from received to paid, with overdue flags. The other side of your balance sheet, in the same system.
Financial Statements
Profit & loss, financial position, daily revenue, revenue segments, and AR aging — generated from the ledger, exportable to Excel, ready for your accountant.
Tax Reporting & Remittance
Configurable tax rates (VAT, consumption levies) derived from actual revenue — with reversals and discounts netted automatically — plus remittance tracking so you know what's been paid to whom.
Stay Register
The statutory guest register, produced automatically from real check-ins — not a ruled notebook at the desk.
06 — Events & Venues
Halls that earn their keep.
Conference rooms and event halls are revenue — so Pegasus bills them like revenue, on the same ledgers as rooms and restaurants.
Venue Management
Define your halls and meeting rooms with theatre, banquet, and classroom capacities, and session-based rates — half-day or full-day, with validity windows for seasonal pricing.
Event Bookings
Book a venue with its own folio: charges, deposits, payments, and balance — the same disciplined ledger the rooms use.
Resources & Add-ons
Projectors, PA systems, catering packages — priced add-ons attached to the booking and billed with it.
Events Calendar
See every hall's schedule at a glance, so double-booking the ballroom stops being a risk.
07 — Guests & Communication
Know your guests. Show it.
Repeat guests are the cheapest business a hotel gets. Pegasus remembers them — and handles the courtesies automatically.
Guest Profiles
One record per guest across every stay — contact details, history, notes, and any city-ledger balance. The front desk knows Mrs. Adeyemi is a regular before she reaches the counter.
Automated Guest Emails
A booking confirmation when the reservation is created, a confirmation when the deposit lands, and a folio receipt at checkout — sent without anyone remembering to send them.
Printed Documents
Folio receipts, booking vouchers, corporate invoices, and thermal POS receipts — printed from the browser on A4 or 80mm, each carrying your hotel's name and logo.
Guest Notes
Preferences, incidents, VIP flags — rich-text notes on the profile, visible to the staff who need them at the moment they need them.
08 — Platform & Security
Built to be trusted with the keys.
A hotel system holds the money and the guest list. Pegasus treats both with the seriousness they deserve.
Roles & Granular Permissions
Receptionist, housekeeping, F&B staff, manager, admin — each role sees exactly its own portal and nothing more. Permissions are granular down to individual actions.
Complete Audit Trail
Every mutating action — every discount, void, refund, rate change — is recorded with the user, the time, and the change. The audit log answers questions before they become accusations.
Two Portals, One Login
Hotel PMS and F&B POS as separate portals behind one authentication. Staff with both permissions switch portals; staff with one never see the other.
Built-in Staff Chat
Front desk to housekeeping to kitchen — internal chat inside the system, so operational talk stops living in personal WhatsApp groups.
Global Search
One search box across guests, reservations, and orders. “Adebayo… which room?” takes two seconds, not a walk to the filing cabinet.
Excel Import & Export
Bring your stock catalogue in from a spreadsheet; take financial reports and registers out. Your data is never trapped.
Cloud or On-Premise
Run in the cloud with zero hardware, or on a server in your own building — reception and every outlet till on one network — that rides out internet and power cuts. Secure remote access and nightly offsite backups either way.
Easier seen than read.
Watch it run a hotel like yours.
A 30-minute walkthrough configured for your property — your room count, your outlets, your workflows.
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